Every web hosting plan comes with a money back guarantee, 99% uptime guarantee, and is fully guaranteed by by our ISP. If you ever have a problem with the regular support, just ask that your ticket be assigned to Piet, and he will personally take the time to give you the premium attention that you deserve.
Please Note: Support response guarantee does not include billing, sales, and abuse emails. Support response guarantee does not guarantee resolution within 24 hours, merely a response from a human (non-automated response). Total credits in a given month cannot exceed 100% of customer's hosting fees for the account which the requests were in reference to.